FAQ

We provide residential cleaning, commercial and office cleaning, Airbnb and vacation rental cleaning, deep cleaning, window cleaning and construction cleaning. Our services are tailored to the needs of each property and client.

Contact us to schedule a walkthrough of the property. After the walkthrough, we can better understand your cleaning needs, the size and condition of the space and the frequency of service required before confirming the cleaning arrangement.

Yes. We provide both one-time cleaning services and recurring cleaning arrangements. Depending on your needs, services can be scheduled on a regular basis or arranged for a specific cleaning requirement.

Pricing depends on the type of cleaning, the size and condition of the property, the frequency of service and any special requirements. After the walkthrough, we can provide a price based on the specific needs of the property.

Yes. Empire Cleaning Services provides the cleaning products and equipment needed for the agreed service. If a client has specific product preferences or property requirements, these can be discussed during the walkthrough.

Yes. Our cleaning staff are trained in Empire Cleaning Services’ cleaning procedures, professional conduct and service standards. Empire Cleaning Services B.V. also carries liability insurance  for its operations, providing additional protection while cleaning services are being performed.

No. You do not always need to be present during the cleaning, as long as access to the property has been arranged in advance. Any access instructions or special requirements should be discussed with us before the scheduled service.

Yes. If you have specific cleaning requests or areas that need extra attention, please let us know during the walkthrough or before the scheduled service. We will confirm whether the request can be included in the agreed cleaning scope.

Please contact us as soon as possible if you need to change a scheduled cleaning. We will do our best to arrange a new date or time, subject to availability and the terms agreed for your service.

We recommend contacting us as early as possible, especially for deep cleaning, construction cleaning, vacation rental turnovers or larger commercial services. Availability depends on the type of service and our schedule.

Please make sure our team can access the property at the scheduled time and remove any personal items or valuables that may obstruct the areas to be cleaned. If there are special instructions, sensitive surfaces or areas that should not be cleaned, please inform us in advance.

Please contact Empire Cleaning Services as soon as possible. We value client feedback and will review the matter with you so we can understand what happened and determine the appropriate next step.